Refund Policy

1. Overview

This Refund Policy applies to all paid subscription plans for AI Računovođa (the “Service”), operated by LAZO.

All payments for the Service are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record for all subscription transactions. Paddle handles payment processing, invoicing, and applicable tax collection.

For billing inquiries, payment method updates, or invoice requests, you may also contact Paddle directly through their customer portal. For refund requests and Service-related billing questions, please contact us at support@lazo.build.

2. Free Plan

The Free plan does not require any payment. As no payment is made, no refund is applicable to the Free plan. You may use the Free plan indefinitely without any financial obligation.

3. Subscription Refunds

We offer a limited 7-day refund window from the date of your first subscription payment only. This applies to both Starter and Pro plans.

To request a refund within this window, you must email support@lazo.build within 7 calendar days of your first payment date, clearly stating your request for a refund and the email address associated with your account.

All refund requests are reviewed and processed at our sole discretion. We reserve the right to approve or deny any refund request.

Refunds are NOT available in the following circumstances:

• After the 7-day window from the date of first payment has elapsed
• For subscription renewals, whether monthly or annual — you are solely responsible for cancelling your subscription before the renewal date
• If you have extensively used the Service during the refund period (as determined by us at our sole discretion)
• If you have violated the Terms of Service
• For partial billing periods
• For plan downgrades (e.g., moving from Pro to Starter)
• For upgrades or plan changes made during a billing period
• If your account has been suspended or terminated due to violation of our Terms of Service

4. Annual Subscriptions

Annual subscriptions are billed as a single payment for the full year. Annual subscriptions are non-refundable after the initial 7-day refund window from the date of first payment.

We strongly encourage all users to:

• Use the Free plan to evaluate whether the Service meets your needs before subscribing to any paid plan
• Start with a monthly subscription to test paid features before committing to an annual plan
• Review the features and limitations of each plan carefully before purchasing

By purchasing an annual subscription, you acknowledge that you have evaluated the Service and accept the non-refundable nature of the annual commitment beyond the 7-day window.

5. How to Cancel

You may cancel your subscription at any time through Paddle's customer portal, accessible via the link provided in your subscription confirmation email or within the Service's account settings.

Upon cancellation:

• Your subscription will remain active until the end of the current billing period (monthly or annual)
• You will retain access to all paid features until the end of the current billing period
• No refund or credit will be given for the remaining unused time in the current billing period
• After the billing period ends, your account will be automatically downgraded to the Free plan
• Data retention policies for the Free plan will apply after downgrade (data retained for 30 days)

6. Chargebacks

We strongly encourage you to contact us at support@lazo.build before initiating a chargeback or dispute with your bank or credit card provider. In many cases, we can resolve billing issues more quickly and favorably through direct communication.

Please be aware that:

• Chargebacks that are determined to be fraudulent, abusive, or without merit may result in immediate and permanent termination of your account, without the possibility of reinstatement
• We reserve the right to dispute any chargeback that we believe to be illegitimate and to provide evidence to the card issuer or payment processor
• We reserve the right to pursue recovery of all costs and expenses associated with illegitimate chargebacks, including processing fees, administrative costs, and legal fees
• Users who initiate chargebacks may be prohibited from creating new accounts or subscribing to the Service in the future

7. Service Interruptions

We strive to maintain high availability of the Service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to scheduled maintenance, unscheduled downtime, third-party service outages, or other factors beyond our control.

Temporary service interruptions do not entitle users to refunds, credits, or compensation.

In the event of an extended, continuous outage lasting more than forty-eight (48) hours, we may, at our sole and absolute discretion, offer pro-rated service credits to affected paid subscribers. Any such credits:

• Are offered entirely at our discretion and are not guaranteed
• Will be applied as credits toward future billing periods, not as monetary refunds
• Do not set a precedent for future service interruptions

8. Changes to Pricing

We reserve the right to change subscription pricing at any time. Any pricing changes will be communicated to existing subscribers at least 30 days before they take effect.

For existing subscribers:

• Price increases will not affect your current billing period — your existing subscription will be honored at the current rate until the end of the current billing cycle
• The new pricing will apply starting from the next renewal after the notice period
• If you do not agree with the new pricing, you may cancel your subscription before the next renewal date

Price changes do not entitle current subscribers to refunds or credits for amounts already paid.

9. Contact

For all refund requests, billing questions, or concerns about this Refund Policy, please contact us at:

Email: support@lazo.build

Please include your account email address and a description of your inquiry to help us assist you as quickly as possible.